💳 POS Payment Experience Redesign
Year
October 2024
Service
Product Design, UX Research
Intro
Streamlining the checkout flow to improve speed, accuracy, and adoption, enabling 30% faster checkouts and increasing merchant adoption from 60% to 78%, contributing to 18% YoY growth in active installs.
🧩 The Challenge
As one of the most critical flows in a POS system, the payment experience needed to balance speed, accuracy, and flexibility. We received direct feedback from merchants that the checkout process was too slow and rigid, creating friction for staff during peak hours.
With new payment methods and more complex checkout scenarios on the horizon, we saw a clear opportunity to reimagine the experience to better support real-world needs—faster transactions, flexible options, and future-ready design.
🔍 The Process
We started with a comprehensive audit of the legacy system and pain points, followed by a competitive analysis of industry leaders. Based on these insights, we defined a new direction for the payment flow, prioritizing clarity, speed, and modularity.
Working within agile sprints, we rapidly iterated and refined the design through close collaboration with product and engineering teams.
🎨 My Role
I owned the end-to-end design of the new payment experience—from early flow mapping and wireframes to high-fidelity UI and developer handoff. I also led iterations post-launch based on internal QA and merchant feedback.
📈 The Outcome
The new checkout experience enabled 30% faster transactions and increased merchant adoption from 60% to 78%, contributing to 18% year-over-year growth in active installs.